Personvernerklæring

Filmfest Trondheim AS (also referred to as Kosmorama Trondheim International Film Festival) is the data controller for the processing of your personal data in accordance with legal regulations on the website www.kosmorama.no.

This statement describes how we process your personal data and for what purposes.

If you have any questions regarding the processing or wish to contact us to exercise your rights, our contact information is as follows:

Email: admin@kosmorama.no
Phone: +47 452 24 552

Visiting address:
Krambugata 2 (DIGS)
7011 Trondheim

Organization number: 984496656

Our records contain only information that the individual voluntarily provides to us, and we do not collect information for this purpose from third parties. The information is collected solely to improve the user experience on the website, or to send our newsletter if you have opted in to receive it.

The legal basis for the processing of personal data is voluntary, explicit, and informed consent.

Depending on the information you provide to us, how you use our services, and the permissions you grant us, we may have the following information about you:

Information about you: Details you provide when creating a user account or ordering tickets, such as name, address, phone number, and email address.

Communication: Information you provide when contacting our customer service, such as emails exchanged between us.

Information from partners and third-party providers: Information we receive from our partners, including Trondheim Kino, Hoopla, Mailchimp, Surveymonkey, and Arkon.

Information about your use of the website: Including which subpages are visited, browser settings, etc. IP addresses are not tracked, as this information is anonymized by Google Analytics. The data processing agreement with Google Analytics is available upon request.

Employees at Kosmorama Trondheim International Film Festival have access to Mailchimp, our newsletter distribution provider, through personal logins and have signed confidentiality agreements regarding the handling of information registered in the system.

Kosmorama collects information through forms on our website www.kosmorama.no in connection with:
– signing up to receive newsletters
– registering an account on kosmorama.no

We also collect information from hoopla.no when tickets to our events are purchased there.

- We share personal data with companies that provide technical and administrative services to us, such as IT providers. We have agreements with these parties to ensure your privacy.

- We may also share anonymized data with partners for purposes such as market analysis and service development.

We store information about you only for as long as it is necessary to fulfill the purpose for which it was collected, or if we are legally required to retain the information. The data will be deleted or anonymized when it is no longer needed for that purpose.

Information can be deleted upon request by contacting admin@kosmorama.no, or by updating your preferences yourself via My Page or through the unsubscribe link in our newsletters.

As a user of our website, you have the right to request access to the personal data we process about you and how it is being processed. You may also request correction, deletion, and restrictions on the processing of personal data in accordance with the applicable data protection laws in Norway. In cases where the processing of personal data is based on consent, you may withdraw your consent at any time.

Kosmorama uses cookies to improve our website and make it easier to use. The vast majority of websites today use cookies. A cookie is a text file that is stored by your browser when you use a website. The website can retrieve this text file to recognize who is visiting the site. This allows the website to remember previous choices you have made, so you don’t have to repeat actions unnecessarily.

The following cookies are used:

• _ga, ga*, _gid, _gat, gat* – used by the analytics tool Google Analytics

• _fbp – used to measure website usage for marketing purposes

• CRAFT_CSRF_TOKEN – used by our content management system, Craft CMS, to ensure that data cannot be misused

The privacy policy will be updated when necessary. The latest version of our privacy policy will always be available here on our website.

If you believe that Kosmorama has not complied with your rights under the data protection legislation, you have the right to file a complaint with the relevant supervisory authority. This can be done by submitting a complaint to the Norwegian Data Protection Authority (Datatilsynet). Contact information is available at www.datatilsynet.no.